After the conclusion of the 12 week program, if you go to settings > Earn a Refund, and are ineligible for a refund, the page will indicate why.
The checklist will indicate where in the criteria you went wrong.
And below that will display your calendar for the 12 week program. The green highlighted box indicates when the weigh-in was, and if eligible.
If there is a red box for any given week, a weigh-in or photo is ineligible, either being uploaded late or not at all.
You can hover over any date eligible or ineligible to see where you met or did not meet the criteria.
We do not make exceptions to the criteria.
This page (Earn a Refund) is available from day 1 to help you meet the criteria from the start and keep on track, and the criteria is also on the website.
If you have any further questions about your eligibility for the refund, please contact our team here: https://help.totalwellbeingdiet.com/hc/en-us/requests/new