Refund
If you have completed the Total Wellbeing Diet online, you may be eligible for a refund or rebate.
To be eligible for a full program refund, you need to satisfy the following criteria:
- Record your weight in the online diary at least once a week for 12 consecutive weeks, within the week of your scheduled weigh-in; and
- Upload a photo of yourself every week for the 12 week program via your private weight tracker within the website; and
- Achieve a net weight loss over the 12-weeks; and
- Complete a program completion survey; and
- Submit your refund request to our Member Services team within 14-days of completing the program; and
- Consent to using your story for marketing promotions; and
- Not be eligible for a rebate through participating health funds.
If you believe you are eligible for a refund, please contact Member Services to determine your eligibility.
Please note, the full refund offer is not available in combination with other offers (including Book Bundle offers).
Credit toward Program 2
If you have fulfilled the above criteria to receive a refund for the Total Wellbeing Diet, you can put this toward access for Program 2 instead.
A credit toward Program 2 will provide you with the following:
- 12-weeks of access to the Total Wellbeing Diet
- Access to a new menu plan
- New Weekly program content and emails
If you believe you are eligible for a refund, please contact Member Services to determine your eligibility.
Please note, the full refund offer is not available in combination with other offers (including Book Bundle offers).
Rebate
A number of Private Health Insurers also provide rebates for the Total Wellbeing Diet, click here for further information.
To claim a rebate through a Private Health Insurer, click here to generate an invoice once you have completed your 12-week program.
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