Refund

If you have completed the Total Wellbeing Diet online, you may be eligible for a refund or rebate.

To be eligible for a full program refund, you need to satisfy the following criteria:

1. Record your weight in the online diary at least once a week for 12 consecutive weeks, within the week of your scheduled weigh-in; and
2. Upload a photo of yourself every week for the 12 week program via your private weight tracker within the website or the iOS app (how to upload photos here), within consecutive weeks and scheduled weigh in week; and
3. Achieve a net weight loss (any amount) over the 12 weeks; and
4. Complete an end of program survey which includes giving consent to using your story to inspire other members; and
5. Submit your refund request to our customer service team within 7 days of completing the program (refer here to find your program completion date); and
6. Not be eligible for a rebate through participating health funds.
7. Have started your program within 7 days of registering for the program.

If you believe you are eligible for a refund, please contact Member Services to determine your eligibility.

Eligible refunds will be issued to the card used for purchase, up to 21 business days following the receipt of your refund request. We cannot issue a refund to a different card. 

Please note, the full refund offer is not available in combination with other offers (including Book Bundle offers).

Please note, if on the Qantas offer, the above criteria must be met to receive your Qantas points.

Credit toward Program 2

If you have fulfilled the above criteria to receive a refund for the Total Wellbeing Diet, you can put this toward access for Program 2 instead.

A credit toward Program 2 will provide you with the following:

• 12-weeks of access to the Total Wellbeing Diet
• Access to a new menu plan
• New Weekly program content and emails

If you believe you are eligible for a refund, please contact Member Services to determine your eligibility.

Please note, the full refund offer is not available in combination with other offers (including Book Bundle offers).

Health Fund Rebate

A number of Private Health Insurers also provide rebates for the Total Wellbeing Diet, click here for further information.

To claim a rebate through a Private Health Insurer, click here to generate an invoice once you have completed your 12-week program.