How to claim a refund or rebate

Refund

If you have completed the Total Wellbeing Diet online, you may be eligible for a refund or rebate.

To be eligible for a full program refund, you need to satisfy the following criteria:

  1. Record your weight in the online diary at least once a week for 12 consecutive weeks, within the week of your scheduled weigh-in; and
  2. Upload a photo of yourself every week for the 12 week program via your private weight tracker within the website; and
  3. Achieve a net weight loss over the 12-weeks; and
  4. Complete a program completion survey; and
  5. Submit your refund request to our Member Services team within 14-days of completing the program; and
  6. Consent to using your story for marketing promotions; and
  7. Not be eligible for a rebate through participating health funds.

If you believe you are eligible for a refund, please contact Member Services to determine your eligibility.

Please note, the full refund offer is not available in combination with other offers (including Book Bundle offers).

Credit toward Program 2

If you have fulfilled the above criteria to receive a refund for the Total Wellbeing Diet, you can put this toward access for Program 2 instead.

A credit toward Program 2 will provide you with the following:

  • 12-weeks of access to the Total Wellbeing Diet
  • Access to a new menu plan
  • New Weekly program content and emails

If you believe you are eligible for a refund, please contact Member Services to determine your eligibility.

Please note, the full refund offer is not available in combination with other offers (including Book Bundle offers).

Rebate

A number of Private Health Insurers also provide rebates for the Total Wellbeing Diet, click here for further information.

To claim a rebate through a Private Health Insurer, click here to generate an invoice once you have completed your 12-week program.

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