Troubleshooting - Dietitian sessions

For Troubleshooting suggestions, please see below:

I can't see my Dietitian

Please first check that both the camera and and microphone on your computer have been enabled and is allowing Total Wellbeing Diet to access your computer. You can find instructions on how to do this here: Firefox // Chrome

If this doesn't work, please call customer support on 02 8294 8261.

I'm getting the error message ‘No Dietitian has been assigned to you’

Please call customer support on 02 8294 8261.

I'm getting a 'waiting for Dietitian' message

This indicates that the Dietitian has not joined the session, or is experiencing technical difficulties.

If you're still getting this message 5 minutes after the session has started, please contact customer support on 02 8294 8261.

I'm using a mobile or a tablet and can't connect

The Dietitian Plus service is currently only available on desktop or laptop computers running either Firefox or Chrome browsers.

 

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