Problems logging in

If you are having trouble logging in or registering for the Total Wellbeing Diet online, please refer to our troubleshooting guide below:

Nothing happens when I click ‘Place your order’

Make sure you have correctly entered the following details:

  1. Email address
  2. Password
  3. First & last name
  4. Select Gender
  5. Select I am at least 18 years of age
  6. Credit Card number
  7. Cardholders name
  8. Expiry, Card type and CCV
  9. Agree to Terms & Conditions and Privacy Policy

If you select ‘Place your order’ and nothing happens, scroll through the page. There may be an error message displayed in red text, outlining the issue.

Error message when I click ‘Place your order’

You may receive an error message when registering if any of the details above are entered incorrectly.

We recommend that you check your details and try registering again.

I didn’t receive a confirmation email

You will receive a confirmation email as soon as you click 'Place your order' and reach the 'Welcome to the Total Wellbeing Diet' page.

If you do not receive this within 5 minutes, you may have entered your email address incorrectly. Please contact our Support team using the 'Submit a Request' button at the top of the screen.

I cannot login

Please ensure that you are trying to login to the Total Wellbeing Diet. Click here to go to the Login page.

If you receive a message such as the image below, you may be entering an incorrect username or password:

Forgotten your username?

Make sure that you are using your email address as your username.

Forgotten your password?

You created a password upon registering for the Total Wellbeing Diet. If you have forgotten your password, please click here to reset.

If the problem persists, please contact us to report the issue. Try to give as much detail as possible to help us get you back online as soon as possible.


Have more questions? Submit a request